Terms of Service

Definition

  1. 'Provider' – One Fulfilment Ltd
  2. 'Client’ – Any person, company, agent who accept the service of the provider with term and condition.
  3. 'Customer’ – Any recipient to which provider ship the products to.
  4. 'Products’ – the products which are stored and serviced by provider at clients request.
  5. 'Force Majeure’ – an event beyond control by provider including, act of god, war, breakdown of plant, flood, default of subcontractors, compliance with government law, lock-outs or other industry dispute, failure of transport service.
  6. 'Agent’ – external delivery/courier service.

General terms

By registering or using fulfilment service, the client is agreed to be bound by the terms of this agreement. The agreement is subject to conditions which take precedence over any the terms and conditions of the of the client unless otherwise agreed in writing. The provider shall not be bound by any variation, waiver or addition unless confirmed by provider in writing. Provider reserve the right to amend these terms at any time and in such circumstances, the client will be notified at least 15 working days before the new terms are effective.

This Terms of Service is governed by English Law and the fulfilment services are taken place in England and subject to the exclusive jurisdiction of the English courts.

Registration

The Client shall provide full company name (if applicable), business address, phone number, VAT (if applicable), company registration (if applicable) and contact details.

Product information

Client shall upload products information via control panel. All information must be accurate to avoid incur additional charges.

  1. All products must correctly marked, labels and packed. For products delivered to provider without valid barcode or SKU numbers, provider will charge Client processing fee to rectify error.
  2. All information provided by client to provider is true and accurate, in particular product dimensions and weight.

In the case of fulfilment fees being incorrectly charged as a result of inaccurate product dimensions, client will be charged retrospectively for the correct fees. Every new SKU/barcode will subject to provider final approval upon inspection of incoming products.

Shipping information

Client agrees to let provider to select most appropriate packaging material and shipping method for each sales order, or instructs provider their prefer options via control panel.

Delivery and performance

Provider will dispatch products from inventory of client products to the shipping address. Products shall be deemed delivered to customers by client selection of third-party agent with service option (and therefore no longer the responsible of the provider). The provider shall use all reasonable packaging material, and have the products ready for dispatch by date instructed by client.

The provider should not be liable for penalty, loss, damage, expense arising from any delay or failure in delivery or performance from client agents. If the client fail to take delivery of the products at agreed time and date, or fail to provide documents or written instructions required to enable products to be delivered, then the client will pay the provider on demand for all costs and expenses incurred by provider including storage and all charges arising from its failure. Provider reserve the right to refuse some products if provider believe they may be hazard or unacceptable to terms and conditions.

Delivery products to provider premises

All products delivered to provider must meet requirements:

  1. All boxes and products are properly packaged and label in according provider standard.
  2. Client is responsible for all costs (i.e. administration, costs of freight, customs, duties, taxes and transit) incurred during shipping the products to provider premises. Provider reserves the right to refuse incoimg shipment if the client assigned shipping agent request outstanding payments.
  3. In case of the client requesting provider to pay agent (e.g. FedEx, UPS, DHL, etc.) on behalf of client, provider will charge client 40% uplift to cover administration fees. These charges must be paid in full within 14 days of invoice. Provider will not process the shipment until invoice is paid.
  4. Any improperly packaged or wrong labeled products will trigger re-package/re-label with fees paid by clients.

Storage, warranty, loss and Insurance

Provider will provide storage service once service confirmed with client. Provider storage facilities are fully alarmed with CCTV. Client is responsible to insure products stored at provider premises at all times, for loss or damage. The provider shall have no liability whatsoever for any loss, damage, deterioration, delay, non-collection, non-delivery, mis-delivery, unauthorized delivery of any products or non-compliance with instructions caused by any agent of the client. The provider liability is limited to the replacement cost of any products due to fire and or theft. Provider confirmed receipt of delivery does not indicate or imply that products been delivered free of loss or damage, or that any loss or damage to any products later discovered after receipt of delivery.

Online system and reporting

The online fulfilment system uses API (Application Programmable Interface) to retrieve order data from client sales channels. From time to time, the fulfilment system will subject to scheduled maintenance, the provider shall use its reasonable endeavors to ensure that API is available at all time. However the uptime API is not guaranteed, client shall keep the a copy of the order data and re-submit order data to provider in the event of API malfunction. While the provider will use its reasonable endeavors to ensure data correctly displayed on the client’s sales channels, it makes no warranty whatsoever in relation to the accuracy of such data. Provider will not be held liable for any loss, delay, or others costs resulting from decision made by the clients on the basic of any data or report.

It is a client’s responsibility to use a compatible web browser, including support for, but not limited to; xml, html, css, pdf, javascript. The provider takes no responsibility and will offer no refund if the client is unable to access or use data or reports due to the use of incompatible software or devices.

Prices

All amounts payable by client is excluded of VAT, and all others taxes whatsoever which shall be payable by clients at applicable rate.

The provider has the right to increase its prices to the clients:

  1. Based on latest published CPI figures for inflation (start of each April).
  2. With immediate effect to account for any alternation to the services requested by client after the date of contract.
  3. With immediate effect to client account for increase price in the event Provider’s cost outside the control (including but not limited to cost of postage service, raw materials, pallets cost, external courier and others service requested by clients).
  4. No insurance for the products of any kind is included in the price unless agreed by the provider in writing. This is including the selection of postal service choose by clients when processing daily order.

Payments

The client agrees to keep your account in credit at all time to avoid account suspension, indirectly cause customer order processing delay daily.

  1. Where credit has been agreed. All invoices are payable in full without any discount of any kind, within 7 days of the invoice date unless otherwise agreed in writing.
  2. Where no credit has been agreed. All invoices are payable immediately and or a deposit may be required in advance served as credit in provider system.
  3. All payment must be made by Direct Debit, bank transfer, electronic transfer and others with agreement from the provider. The provider may make an administration charge for any additional costs incurred.
  4. The provider reserves the right to charge interest on late payments as set out in the Late payment of commercial Debts (interest) Act 1998.
  5. When any invoice is over 30 days late, the provider reserves the right to instruct third party agency or court action.

Client undertaking

The client undertakes:

  1. Responsible for custom duties, taxes, clearance and other amount payable fees in connection with importation and delivery of the products.
  2. The present products for packing in such as condition not cause damage or injury to property, employees or agents, customers and provider.
  3. Obtain any necessary information, import licenses, and permit necessary for the entry of the products into territories in which they are to be shipped, and delivery to provider.
  4. Ensure that all products presented have been appropriately tested, safe to use, for all purposes for which the products are intended to be used.
  5. Be solely responsible for obtaining any necessary import licenses or permits.
  6. Provide to the provider with the copies of all material safety datasheets relating to the products.
  7. Inform the provider in writing special precautions required by nature, weight, condition and any laws and regulations specific to the products when storing, handling or shipping the products.
  8. Client has a valid legal title to all products and all necessary rights to distribute the products and legally blind to client company.

Customer returns

Provider will receive and process return of any client orders with term and condition. Any products that are acceptable to be re-sold will be placed back into client inventory.

  1. Client will be notified of customer return vis provider system.
  2. Any products that we cannot return to stock will be quarantined for maximum of 30 days awaiting your direction and instruction. When products in quarantine, client will be charge for storage as normal rate.
  3. Client is responsible to all unclear postage fees from external agent, all VAT, and intrastate obligation from any return products from overseas.
  4. The client may or at any time, request provider returns products back to designed UK shipping address or oversea or disposal. Provider will provide quotation for actions to be agreed.

Termination

Client can terminate the provider service at any time and no requirement for the notice period. Before provider can release client products the account must be settled in full.

Termination can be triggered as follow:

  1. If no products are stored in our premises and no invoice activity for 60 days and no money outstanding in account. Both client and provider will assume this agreement has ended.
  2. The client and provider shall have the right to terminate the contract in accordance section 2 of the contract.
  3. If the client fails to make payment or otherwise defaults in any of its obligations under the contract or other contract or agreement with provider or is involved in illegal activities.

In the event of termination:

  1. The products will be made available for collection, or sent for delivery until all amounts to the provider paid by client in full.
  2. The products will be packed at the normal charge rate and final invoice sent covering all costs.
  3. Where any payment is overdue, provider will continue to charges and may, without prejudice to its rights and remedies against client, notify client the client in writing that the products may be sold or otherwise disposed of the client’s entire risk and expense if such payment is not made within 30 days from the date of such notice. Any proceeds of sale or disposal shall be remitted to the client after deduction of all expenses and all amount owed to provider.